Frequently Asked Questions
The questions the counter at 15 Eldridge St gets most often.
How much is shipping?
US orders of $39 and over ship free. Below that a flat $5.95 applies. We ship to United States addresses only.
Can I pick up in the store?
Yes. Order online and call us on the number in the footer to arrange collection at 15 Eldridge St. We will tell you whether the item is on the shelf before you make the trip.
What if the cable is the wrong length?
Return it within 30 days, unused and in its original packaging, and we will refund the item price.
Do you carry lengths that are not listed?
Sometimes. The website shows what is in stock now; call the shop and we will tell you what else is on the wall.
How do I pay?
The payment methods available at checkout are listed on the Payment Policy page and shown again in the footer. Whatever appears at checkout is what we accept.
Can I collect an order in person?
Yes. Place the order, then call +1 212-202-2629 and we will hold it at 15 Eldridge St. Opening hours are Mon-Sun: 10:00 AM – 6:00 PM.
How do I track my order?
Use the Track Order page on this site with the order number from your confirmation email, or email [email protected] and we will look it up.